Delivery & Returns

Getting Your Goodies to You

Delivery Times

We'll get your handcrafted treats to you as quickly as we can. Here in Ireland (both Republic and Northern Ireland), expect your order in 3-5 working days. If you're across the water in mainland UK, it's usually 5-7 working days. Everywhere else? Drop us a line and we'll let you know what to expect.

Want to track your order? Just get in touch – we're happy to help you follow its journey from our workshop to your door.

Sometimes life happens and delays occur that are completely outside our control, so any delivery dates we give are our best estimate rather than a promise.

Taxes & Import Duty

Just a heads up for our international friends – your local customs might add import duties and taxes to your order. These extra costs are between you and them, not us.

When Things Don't Go to Plan

Damaged or Not-Quite-Right Items

We put so much care into crafting and packing your order, but sometimes things go wrong in transit. If something arrives damaged or just isn't right, let us know within 7 days and we'll sort it out with a refund or replacement.

Have a good look at everything when it arrives – if you don't tell us about any issues within those 7 days, we'll assume you're happy with everything (though your statutory rights still apply, of course).

If you do need to send something back, pop it in its original packaging and send it to:

The Handmade Soap Company
The Old Mill
Slane
Co. Meath
Ireland
C15 VEV2

Returns & Refund Policy

Not completely smitten with your order? Send it back to us within 7 days and we'll give you a full refund or replacement – including any delivery costs you paid.

We'll credit the same card you used originally, but we do need the items back with us first. Keep that proof of postage when you send things back – we'd hate for your return to get lost somewhere along the way, and we can't be responsible for parcels that go astray.

Changed Your Mind?

If you want to cancel your order, you'll need to catch us before we've packed it up and sent it on its way. Once it's dispatched, we can't cancel it – the order stands and you'll need to wait for it to arrive, then return it if you'd rather not keep it.

To cancel, give us a call on +353 (41) 988 4704 or email info@thehandmadesoapcompany.ie. Though honestly, we'd rather you didn't – we think you're going to love what's coming your way!